Varanasi, UP- IN
FAQs
Frequently Asked Questions
Quick answers about our services, process, security, pricing, and operations. If you don’t see your question, contact us—we’ll reply fast and add it here.
About & Getting Started #
What does Ektasi Technology do?
We build practical software and systems: AI, e-commerce, web/mobile apps, integrations, cloud/DevOps, security, and data. We also ship in-house tools via Ektasi Labs (bulk email, social automation, ERP modules).
Where are you based? Do you work globally?
We’re in Varanasi, Uttar Pradesh, India, and partner with clients worldwide across time zones.
Which brands sit under Ektasi?
Virtunetic (AI content/localization) and Visvanik (e-commerce). Ektasi Labs provides bulk email, social automation, and ERP modules.
What industries do you serve?
E-commerce, fintech, healthcare, education, cyber security, gaming, real estate, and supply chain—plus adjacent verticals with similar constraints.
How do we start a project?
Share context via the contact form. We run a short discovery call, confirm goals and constraints, then propose scope, timelines, and milestones.
Services & Scope #
Do you build mobile apps and websites?
Yes—native iOS/Android and cross-platform, plus high-performance websites and headless storefronts.
Can you integrate our ERP/CRM, payments, and analytics?
Yes. We design APIs and event-driven integrations with retries, idempotency, monitoring, and audit trails.
Do you take over existing codebases?
We audit code, dependencies, analytics, and release processes, stabilize, then iterate on a clear roadmap.
Do you offer ongoing maintenance?
Yes—SLA-based managed services for updates, monitoring, security patches, backups/DR, and minor feature work.
Can you help with product strategy and UX?
Absolutely—discovery workshops, user research, IA/flows, design systems, and measurable experiments.
Process & Timelines #
What’s your delivery approach?
Discover → Design → Build (sprints) → Launch → Operate, with weekly demos and transparent status.
Typical MVP timeline?
Usually 6–10 weeks after a 1–2 week discovery, depending on scope, integrations, and compliance.
How do you handle changes mid-project?
We assess impact (time/cost/risk), agree trade-offs, and adjust the backlog and plan together.
How do we communicate?
A shared channel for async updates, weekly decision calls, and a live roadmap with owners and dates.
Pricing & Contracts #
How do you price projects?
Fixed-scope for well-defined work; time-and-materials for evolving scopes; retainers for ongoing operations.
What’s included in estimates?
Discovery outputs, design/engineering, QA, DevOps, project management, and a defined handover package.
Payment terms?
Milestone-based for projects; monthly for retainers. Invoicing in INR or USD.
Technology & Architecture #
Which stacks do you use?
Shopify/Woo/WordPress-Gutenberg; Next.js/Remix; Node/Python; Swift/Kotlin/Flutter/React Native; AWS/GCP; Kafka/RabbitMQ; Postgres/MySQL.
Do you support headless builds?
Yes—API-first services, server components, edge caching, and full observability from day one.
How do you ensure performance?
Performance budgets, profiling, caching/CDN, and Core Web Vitals targets with dashboards and alerts.
Security, Privacy & Compliance #
How do you handle security?
Least-privilege IAM, encryption, secrets hygiene, SBOM/dependency scans, and incident response runbooks.
Which regulations do you align with?
India’s DPDP Act, GDPR, PCI-DSS, HIPAA, ISO/SOC controls—matched to project scope and data sensitivity.
Do you sign NDAs and DPAs?
Yes—mutual NDAs and data-processing addenda are standard.
Data & AI #
What analytics do you set up?
Server/client events tied to funnels and KPIs; GA4 or alternates; BI dashboards; experiment frameworks.
Who owns the data?
You do. We configure access controls and export pipelines to your storage or warehouse.
How do you keep AI outputs on-brand and safe?
Style guides, prompt policies, human review, red-team tests, and model evaluation with rollback options.
Can you fine-tune models or use our data?
Yes—with governance, consent, isolation, and quality/cost/drift monitoring.
Handover, Support & SLAs #
Who owns the code and IP?
You own project-specific code and assets upon payment; third-party licenses remain under their terms.
Do you provide documentation and training?
Yes—runbooks, architecture diagrams, API specs, and live handover sessions.
What support options exist post-launch?
Tiered SLAs with response/resolve targets, on-call windows, and incident reviews.
How do you handle incidents?
Triage → communicate → mitigate → fix → post-mortem with action items and owners.
Migration, Legal & Admin #
Can you migrate from legacy systems without downtime?
We use shadow traffic, CDC backfills, feature flags, and blue/green or canary releases with rollback paths.
Will you work with vendor security reviews?
Yes—questionnaires, architecture reviews, and evidence packs for auditors and compliance teams.
Currencies and invoicing?
INR and USD; GST invoices for Indian entities; international invoicing available on request.
Refunds or rollovers?
Project deposits are non-refundable; unused retainer time can roll over per agreement.