Absolutely. We split ownership by service, share runbooks, and align on SLOs. Your team keeps control; we provide the reliability runway.
Varanasi, UP- IN
Managed Services & Support
Keep products fast, secure, and up—without growing headcount.
Managed Services & Support
Managed Services at Ektasi is an operating system for your product: proactive monitoring, incident response, updates, and clear accountability. Apps stay performant, infrastructure stays healthy, and stakeholders see what’s happening in real time. Scope spans application care (WordPress, Shopify, and custom stacks), APIs and integrations, cloud infrastructure (AWS/GCP), security controls, data pipelines, and release management.
Expect SLOs for availability and latency, SLAs for response/resolution, a change calendar with staged rollouts, and backups/DR designed to your RTO/RPO. Vulnerability and patch management run on a cadence; performance budgets and cost telemetry keep things lean.
What We Run Day to Day
Operations cover observability (logs, metrics, traces, uptime), alert tuning to cut noise, and on-call for incidents (business hours or 24×7). Incidents move through triage → fix → verify → root-cause analysis, with blameless write-ups and action items. Maintenance includes OS and runtime patches, dependency upgrades, DB indexing and backups, queue health, cache hygiene, and CDN tuning. Application care handles WordPress/Shopify/plugin/theme updates in staging before production, storefront/core-web-vitals tuning, and checkout/integration health. APIs and data flows get heartbeat checks, retries, and reconciliation. Security covers least-privilege access reviews, secrets rotation, WAF rules, and vulnerability management. Cloud governance tracks cost, right-sizing, and autoscaling so performance and spend stay predictable.
SLAs, Reporting, and Continuous Improvement
SLOs define success (availability %, p95 latency, error budget); SLAs commit response/resolution times by severity. Every engagement starts with a baseline audit, risk register, and documented runbooks. You get weekly ops notes, a shared change calendar, and monthly scorecards with uptime, MTTR, ticket volume, change failure rate, cost trends, and planned improvements. Quarterly reviews reset priorities and evolve guardrails. Optional SRE retainer brings chaos drills, load testing, and capacity planning so reliability keeps pace with growth.
Frequently Asked Questions
A 1–2 week sprint: environment audit, access/roles, monitoring and alerts, backup/DR verification, runbooks, SLO/SLA sign-off, and a staged change calendar.
Yes—core, themes/plugins, and integrations for WordPress/Shopify; CI/CD, APIs, and cloud for custom stacks. All changes land in staging first.
Modern APM/logging plus ticketing and on-call. We integrate with your stack where possible and keep ownership of dashboards and alerts transparent.
Business-hours, extended, or 24×7. Severity matrices define response (e.g., Sev-1 under minutes), with clear escalation and comms templates.
Tiered by scope and hours (apps, integrations, cloud footprint) with optional 24×7 and SRE add-ons. Fixed monthly plus usage-based extras if applicable.
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