Shipping & Delivery Policy

What you buy is access to the Ektasi platform at the plan level you paid for — the modules, seats, credits and quotas listed on the pricing page or in your order. Delivery is the activation of that access on your workspace. No physical product, media, hardware or printed material is ever dispatched, and no shipping address, courier tracking number or delivery charge applies to any order.

Engineering and professional-services engagements are delivered as agreed in their statement of work; this page covers the platform subscription only.

Access is provisioned immediately on successful payment — normally within a few seconds of the payment gateway (Razorpay or Stripe) confirming the transaction, and in any case within one hour. Upgrades take effect at once on your existing workspace, without migration or downtime.

If your bank or the gateway holds a transaction for verification, provisioning starts only when the payment is confirmed as successful. A pending or failed payment does not provision access.

• In the product: your plan is active on your workspace at ektasi.io. Sign in with the credentials you already use; the new plan and its quotas appear on your dashboard.
• By email: a payment confirmation and a numbered tax invoice are sent to the registered email address on your account. New accounts receive sign-in details at the address used at sign-up.

Because delivery is to the account and its registered email, keep that address current in your profile. We cannot deliver access to an address we do not have.

The service is delivered online and is available wherever you can reach the internet and lawfully use it. Indian customers are billed in INR inclusive of GST; customers outside India are billed in USD as an export of services. Currency and tax treatment are the only things that vary by location — the service delivered is the same.

First, sign out and back in, and check the spam folder of your registered email for the confirmation. If your workspace still shows the old plan more than one hour after a successful payment:

• Write to [email protected] from your registered email, quoting the payment reference and date.
• We acknowledge within one business day and restore or provision the correct access, or explain what is blocking it.
• If we cannot provision the access you paid for at all, we refund the charge in full under our Refund Policy.

Business hours are Monday to Friday, 10:00–18:00 IST. Our Grievance Officer, Rajan Singh ([email protected]), responds within 72 hours if a complaint is not resolved through the route above.

Because delivery is instant and digital, cancellation and refunds are governed by our Refund Policy — including the Free plan you can evaluate on before paying and the limited 48-hour discretionary window on paid upgrades. Nothing on this page creates a refund right that policy does not give.

Questions about provisioning or delivery: [email protected] or +91 88841 77770. Post: Ektasi Technology (OPC) Private Limited, Chiraigaon, Varanasi, Uttar Pradesh 221112, India.